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Quality, Process Management, Continuous Improvement, Six Sigma, Lean…
Understanding Their Role
““Early on there was a Six Sigma camp, there was a Lean camp, a Business Process Management camp and so on. People ran those as individual silos. Now I think people are starting to come together … with less focus on the individual silos and more on the integrated whole.” - Don Linsenmann, Vice President Business Process Excellence and Corporate Six Sigma Champion for DuPont Corporation5
1 FORD, MATTHEW W., JAMES R. EVANS, and SUZANNE S. MASTERSON. “An Information Processing Perspective of Process Management: Evidence From Baldrige Award Recipients.” Quality Management Journal 21, no. 1 (2014): 25 – 41. EBSCOhost(95103119).
 Professionals, Council of Supply Chain Management, and Nada Sanders. THE DEFINITIVE GUIDE TO MANUFACTURING AND SERVICE OPERATIONS . Edited by Jeanne Glasser Levine. 1st ed. Pearson Education LTD., 2013.
 See www.isixsigma.com and www.lean.org
 “Process professionals must learn to think more like a CEO.” PEX Network. May 2014. Accessed 11/22/15, available at: www.processexcellencenetwork.com/lean-six-sigma-bu...
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